WARRANTY

Rawdoors.net gives a one year limited warranty on all products against manufacturing defects. Once, the customer has submitted a warranty claim via the RGA process outlined above and that claim has been approved, Rawdoors.net will process it as detailed under the RGA section of the document. Rawdoors.net is never under any circumstances liable to a customer beyond the cost of its goods on the original invoice where they appear and any associated freight involved in the return or replacement of such goods. Under no circumstance will rawdoors.net be held liable for labor, material, travel time, shop time, or any other cost or expense incurred by the customer above and beyond the original product cost and associated freight. This warranty specifically excludes any and all claims for the following problems because they are caused by neglect or abuse in the field and are not considered manufacturing defects after two weeks have passed from the date the product leaves the factory.

1. Bow and Twist.
2. Wood splits.
3. Joint separation.

Rawdoors.net recommends that you seal and top coat our product within 2 weeks of receipt. It is further recommended that the product be stored in a climate-controlled environment where the relative humidity is held between 40% to 50%. Stile and rail joints may open slightly from humidity and / or heating and cooling changes. This is normal and is not considered a defect.

Rawdoors.net will not warrant any product that has been improperly stored or exposed to direct moisture or moisture conditions outside the 40% to 50% range.

Applied molding
Applied molding should be fastened only to the stile and rail of doors as the center panel is engineered to be free floating so that it can naturally expand and contract. Applied molding that is fastened to the center panel voids our warranty as the panel will no longer be able to properly expand and contract.

Maple wood - Maple in its natural form is a light colored wood. Maple wood grain patterns are subtle but can display intricate detail such as flecking, burling and small mineral streaks. This wood accepts stains in the light to medium color range but begins to blotch significantly when darker stains are applied. Because of it's tight and relatively smooth grain maple is a good species choice for finishing in solid painted colors. Maple is a very hard and durable wood but tends to yellow when exposed to U.V. lighting.

Hickory Wood - Hickory is a very hard tight grained wood. Because of the extreme color variations between heart and sap wood, ranging from white to brown, black or green, hickory in its natural form can show wild color variation. This color variation can be tamed significantly with darker stain applications or artistic finishes. The degree and speed of photo aging due to exposure from U.V. lighting is less with Hickory than woods like Cherry and Maple.

Cherry Wood - Natural Cherry is a very tight grained wood with fairly subtle and uniform grain characteristics. Because of the extreme color differences between the heart and sap woods, cherry will show shades of pink, red, white or even green to a lesser degree. Staining and photo aging minimize color variation. Cherry is also prone to darkening with exposure to natural light or even intense artificial light. This change is almost immediate upon exposure to a strong light source. The color variation inherent in natural cherry wood will mellow significantly with stain application. Cherry has natural characteristics such as small knots and sap wood streaks that add to the natural beauty of this wood and are not considered defects.

Oak - Natural red oak is a medium to light colored wood with a naturally occurring reddish hue. Oak wood has a very open and highly defined grain that accepts stain in all color ranges from light to dark in a uniform manner. Oak is a very hard and durable wood that will slowly darken or yellow as it ages.

Knotty Alder - Knotty alder is a straight grained even textured wood. Alder is pale yellow to reddish brown in color with indistinct boundaries between heartwood and sapwood. Knotty alder accepts finish uniformly in ranges from light to dark. Knotty alder is a fairly soft wood that is easily dented and dinged. Alder does not machine as uniformly as harder woods leaving a rougher texture in open grain areas like panel and edge profiles. Photo aging due to exposure from U.V. lighting is moderate and gradual. Knotty alder doors and panels will have a random number of knots ranging from very small to several inches in diameter with at least one knot in a door or drawer front. Face frames and moldings will be clear or have only modest knots. Open knots will be filled from the back side of the door to assure integrity. No light should be visible through a knot, but the surface may be uneven to preserve the pleasant visual effect that the knots are intended to provide.

Walnut - Natural walnut ranges in color from dark brown heartwood and nearly white sapwood and will in between from yellow to green. American black walnut can be found with both a straight grain, and a distinctive, highly figured grain. It has a moderately coarse, uniform texture. Walnut is somewhat heavy, hard, strong, and stiff, with good decay resistance and dimensional stability. Walnut machines very well and is easy to turn, mold, rout, shape, carve, and drill.