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ORDERING AND ORDER FORMS: All orders must be submitted via our on-line ordering system located at www.rawdoors.net
ORDER ACKNOWLEDGMENT: Customer must review and electronically confirm all orders including all required product disclaimers, shipping policies and warranty information at the time orders are placed.
ORDER CHANGES: Because orders usually go to production the day they are received and lead times are short, order changes cannot be accommodated once the order has been confirmed. Therefore, it is extremely important that customer's review all orders for 100% accuracy to avoid re-orders and payments for unusable product that once ordered will be shipped at customer's expense.
CANCELLATION: Orders cannot be canceled under any circumstances. Be sure to review your orders carefully prior to submission.
PAYMENT: Due to the custom nature of its products, Rawdoors.net requires payment in full for all orders at the time the order is placed. All orders are non-refundable and cannot be returned for credit or exchanged for other product. The following forms of payment are accepted :
VISA, MasterCard
and are non returnable or refundable.
ESTIMATED COMPLETION DATE: Lead times are subject to change without notice based upon business volume. Most orders will ship in 7 to 9 business days with the exception of Mitre Doors which typically take 12 to 15 days. Updated lead times will be posted at Rawdoors.net and are subject to change at any time. While every effort is made to hit lead times delivery on a specific day is not guaranteed.
MANUFACTURING REMAKES: The customer shall notify Rawdoors.net immediately upon receipt of any non-conforming goods. Rawdoors.net will at its option issue a Return Goods Authorization to repair or replace the goods or credit the customer back for the cost of the goods. Any attempt by a customer to repair or modify goods without Rawdoors.net express approval constitutes the full acceptance of the product as-is and Rawdoors.net is not liable for the cost of the repair or replacement of such goods if replacement becomes necessary.
Return Goods Authorization Process (RGA): Should it be necessary for a customer to return defective goods to Rawdoors.net the following process must be followed:
1. All RGA requests must be made within 10 days from the date product was received.
Requests made more than 10 days after product is received will be considered void. Remember it is the customer's duty to inspect all goods for conformity upon receipt!
2. Customer must go to www.rawdoors.net, click 'Contact Us' on the menu and provide applicable order information.
3. Customer must provide all job details including Rawdoors.net job #, line item # of defective parts on order, and address for freight pickup in the event Rawdoors.net determines that repair of the defective goods should be made at its factory.
4. Rawdoors.net will issue a freight pickup if goods are to be returned to the factory and will repair such goods within 3 business days after they are received. If repair is not possible Rawdoors.net will rebuild all defective goods within 3 days from the date an RGA requiring product rebuild is issued. All goods repaired or replaced at the Rawdoors.net factory shall be returned to the address where they were originally shipped without charge for freight or product to the customer.
SHIPPING: All orders will be shipped via UPS, FEDEX ground, or common carrier. Manufacturer will pick mode of shipment based on the following criteria:
1. Cost
2. Size restrictions of carrier
3. Lead time
Manufacturer will not be responsible for any delays caused by carrier.
Freight and packaging costs are included in the on-line catalog price for each order.
SHIPPING DAMAGE/ DAMAGE CLAIMS
1. Thoroughly inspect packages immediately upon receipt.
2. If damage to package is obvious, accept damaged package
but note it on the freight bill. If not noted, then damage claims are typically denied by carrier and become your responsibility. Refusal of the packages often results in delay of claims processing.
3. If no visible signs of damage are apparent, sign the freight bill but add the following note: subject to inspection for internal damage.
4. If concealed damage is discovered upon the opening of a package it is the package recipient's (customer's) responsibility to file a freight claim with the carrier who delivered the package. Rawdoors.net hereby specifically disclaims all liability for freight damage or freight claims processing.
To file freight claims for packages delivered via Fed Ex click here:
http://www.fedex.com/us/pckgenvlp/fcl/manage/fco/
Remember, claims for shipping damage must be filed within 10 calendar days from the date of receipt and original packaging material must be available for inspection by carrier. It is ideal if product can be repackaged as it originally was so that carrier can make a quick disposition of claim.
WARRANTY
Rawdoors.net gives a one year limited warranty on all products against manufacturing defects. Once, the customer has submitted a warranty claim via the RGA process outlined above, and that claim has been approved Rawdoors.net will process it as detailed under the RGA section of the document. Rawdoors.net is never under any circumstances liable to a customer beyond the cost of its goods on the original invoice where they appear and any associated freight involved in the return or replacement of such goods. Under no circumstance will rawdoors.net be held liable for labor, material, travel time, shop time, or any other cost or expense incurred by the customer above and beyond the original product cost and associated freight. This warranty specifically excludes any and all claims for the following problems because they are caused by neglect or abuse in the field and are not considered manufacturing defects after two weeks have passed from the date the product leaves the factory.
1. Bow and Twist.
2. Wood splits.
3. Joint separation.
The reason these are not warrantable issues after the two-week grace period has expired is because raw wood doors must be stored and cared for very carefully prior to being finished or the problems above will result.
Rawdoors.net recommends that you seal and top coat our product within 2 weeks of receipt. It is further recommended that the product be stored in a climate-controlled environment where the relative humidity is held between 40% to 50%. Stile and rail joints may open slightly from humidity and / or heating and cooling changes. This is normal and is not considered a defect.
Rawdoors.net will not warrant any product that has been improperly stored or exposed to direct moisture or moisture conditions outside the 40% to 50% range.
Applied molding
Applied molding should be fastened only the stile and rail of doors as the center panel is engineered to be free floating so that it can naturally expand and contract. Applied molding that is fastened to the center panel voids our warranty as the panel will no longer be able to properly expand and contract.
PRODUCT SPECIFICATIONS
Warpage: When wood is exposed to variations in temperature and humidity the moisture content in the wood reflects these changes and its natural response is to grow or shrink in the direction of the grain or slightly twist or bow.
Doors up to 24" wide and 45" in height have a warp tolerance of .25". Doors exceeding these dimensions are not warranted against warping.
Frames only and recessed panel doors up to 24" wide and 40" in height have a warp tolerance of .25". Doors and frames exceeding these dimensions are not warranted against warping.
Color and grain match of wood- Please review these guidelines on our web site defining expectations concerning wood species offered by Rawdoors.net; Wood Information
Door Joinery: Because wood is susceptible to changes in temperature and humidity joinery used to connect the stile and rail material to form the door frame can expand and contract exposing visible gaps. Staining and finishing the door can enhance this visibility. Lighter colored paint finishes in particular actually accent this gap making it stand out even more. A gap of .010 is acceptable and would not be considered a defect.
Size Tolerances: Outside size tolerances for all Rawdoors.net products will be +/- 1/16 of an inch.
Min/Max sizes: Because we only accept orders via our online ordering system min/max part sizes are flagged by our system. In most cases we will still accept orders on parts out of our specifications as long as it can be shipped and does not exceed the maximum size our equipment can process.
Sanding: The face of our doors are machined sanded progressively using 120 grit, 150 grit, 180 grit, 220 grit, and finally 80 micron cross grain scratch removal. The backs are sanded to 180 grit only. All profiles are machine sanded and hand sanded to 180-grit minimum. While this level of sanding will be more than adequate for most we recommend a final scuff sanding prior to finishing. We will include 1 free scuff pad with each door order. Sanding greatly affects the finish quality of the wood and it is the sole responsibility of the customer to achieve the final surface prep result they desire. Remember: Whether you choose to finish our products yourself or contract that service to someone else it is always wise to test finish one or two pieces first to assure the desired results are attainable.
Rawdoors.net retains the right to refuse service to anyone
Rawdoors.net will not ship outside the continental United States
Rawdoors.net specifications, prices, and policies are subject to change at anytime without notice.
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